Service non-stop

AgroCentre receives calls 24/7. Despite the festive mood, the AgroCentre team has no time for rest. Service centres in 16 branches all over Russia continue working non-stop.

Around 200 applications are processed daily, which means that the technicians have to work very hard to provide high-quality services to clients.

AgroCentre distributes its resources well in advance of the cold season! Service specialists offer an integrated service package including placement of machinery for winter storage, its complete diagnostics and defect identification. Special offers are available for early, pre-season spare part orders. The customers who plan to repair their machinery at the territory of the service centre are eligible for a 20% discount.

‘We are committed to responding to all service applications promptly. Our primary goal is to ensure maximum availability of our service to customers’, says Aleksandr Neklyudov, Director of AgroCentreHolding. ‘We encourage our partners to refer to the specialists of our service and spare parts departments in a timely manner so as to prevent more serious breakdowns. Our experts will come for machinery inspection and planning of further work within the shortest possible time.’

Currently, AgroCentreLiski services over 1,800 units of AGCO and JCB machinery. AgroCentreZakharovo carries out maintenance of another 1,000 pieces of equipment. Professionalism of the AgroCentre team is supported by powerful facilities and resources and years of experience. The service centres are equipped with world-class equipment, and own spare parts warehouses; the company staff regularly undergoes training at machinery manufacturers’ facilities, which makes quality and prompt repair works of any degree of complexity possible.

‘AgroCentre must maintain its reputation’, says Aleksandr Neklyudov, ‘that is why we invest largely in each employee. Our technicians continuously improve their skills through attending dedicated workshops, seminars, and hands-on training.’

AgroCentre continues strengthening a trusting partnership with established customers and offers long-term cooperation to new ones. According to Aleksandr Neklyudov, winter period is very busy. A lot of work needs to be done before the arrival of spring!