All-round comfort

JCB has held dealer training for its partners which was attended by representatives of AgroCentreZakharovo.

The training was divided into several sessions: telescopic handlers, JCB Finance program and, finally, front and mini-loaders.

‘A new addition to the telehandler range has been introduced to us’, says Sergey Kuznetsov, Manager of Sales Department of Altay branch of AgroCentreZakharovo. ‘JCB Agri Standard with more powerful hydraulics – the new machine has an axial piston type pump with the capacity of 140 l/min instead of the gear wheel pump with the capacity of 110 l/min — has come to replace JCB Agri Basic. The JCB 531-70 in Agri version equipped with SRS system for boom cushioning is also worth mentioning.

The range of attachments was studied at all stages of the training. Among the novelties are a bale spear and a bucket with a bolt-on knife. The muck/silage fork and grab with the heavy-duty Hardox tines was studied in detail.

‘While the previous workshop was dedicated to operator’s work and skills in handling the loader, this time it was focused on machinery presentation skills', continues Sergey Kuznetsov. ‘It revolved around skillful ways to present the machinery to the client even before he gets inside the cab, to clearly communicate the competitive edge beginning with the design features of the machine.’

JCB Finance program and JCB LiveLink remote control service were studied as additional sales tools. Of no little significance is that from now on, each loader comes with 5 years of free service from the manufacturer.

‘I’ve enjoyed the extensive content of the training’, says Nikolay Bashkirov, Head of Sales Order Department of AgroCentreZakharovo. ‘No general phrases from foreign brochures, only valuable information adapted to our market and needs. It is also great that we have received hands-on materials which I routinely use in my everyday work now.’

‘We’ve been taught more claim management tools’, Sergey Chichay, Head of Chelyabinsk branch of AgroCentreZakharovo. ‘And I thoroughly enjoyed the exhaustive presentation of the JCB loader attachments.’

Comfort in operation and in partner relationship alike are the guiding principles at JCB, and it was confirmed during the training workshop once again.